FAQ
Frequently asked questions
What is a Location ID?
A Location ID is a unique code for an exact drop-off point. Share it with senders so couriers can find you without addresses or phone calls.
How do I track my delivery?
Use the Yonne app or tracking link to see real-time status from pickup to drop-off.
Is my package insured?
Yes. We offer coverage options so your items are protected during transit.
How fast is same-day delivery?
Within-city deliveries are typically completed the same day, often within hours, depending on distance and demand.